Yes! Our VAs are pre-screened to test their ability to communicate. They're primarily from the Philippines, where English is their second language. They also receive training to become familiar with US real estate. You'll be able to speak to your assigned VAs before commencement of work to make sure they're a good fit.

Absolutely! I highly recommend it if you have enough moving pieces in your business to support multiple VAs. There is no "one-size-fits-all" VA, and when you attempt to turn your VA into a jack-of-all-trades,they can be less effective. Instead, you can have one VA that handles admin tasks and transaction coordination, while you can use another VA for lead management calls with motivated sellers. This also allows your VAs to become proficient in specific areas of your business.

My preferred task management tool is ClickUp (clickup.com). It makes scheduling tasks and managing your team a breeze. However, you're free to use whatever methods you'd like in order to assign tasks.

The communication tool I recommend is Viber (viber.com). It's free, and it allows you to call, send text messages, and use a lot of other features both domestically and internationally. It can also be used on your desktop or mobile. If you prefer a different way to communicate with your VA, that is fine as well.

VAs are required to send daily log-in and end-of-day reports via email. Their tasks will be accounted for on a Google spreadsheet that will also be shared with you. The VAs are also required to be online via whatever communication tool you request (i.e., Viber, Skype, etc.) during their working period so they'll be accessible for you via text, chat, or call.

Billing occurs automatically every month (in advance) for the plan you sign up for. Your billing date is every 4 weeks. If you cancel, any unused time will be credited back to your credit card. Two weeks notice is required for cancellation.

A VA is just like having any other staff person work for you. Hence, it’s possible for unexpected illness or other uncontrollable circumstances to occur. If something happens where your VA won't be available for an extended period of time, we'll do our best to provide another VA to temporarily fill so your business continues to run smoothly. 

Hours do not roll over from week to week. Our VAs have set blocks of hours they work each week, so rolling over hours isn't possible.